VIP IS A LUXURIOUSLY PERSONAL EXPERIENCE WITH THE POWER TO
TRANSFORM HOW YOU’RE PERCEIVED – ONLINE + OFF
ELITE IS A REFINED VISUAL EXPERIENCE FOR YOUR REMARKABLE BUSINESS
Each custom project varies. I set a time-line of between 4-8 weeks for brand/web design projects and between 1 and 2 weeks for logo design — however every client is different and if your project falls over holiday seasons, there may be delays. Clients are expected to be prompt in returning feedback to work shown during all projects to ensure we complete in a timely manner.
I request 50% deposit to reserve your spot in my design queue. The balance is due before any files are delivered. I also offer payment plans for clients purchasing my Timeless Brand & Website Package. Payments can be made in 4 instalments + a 5% convenience fee.
For Branding or Website Only Packages, payments can be made in 3 instalments+ a 5% convenience fee.
The first payment is required to secure your booking with the remaining payments to be made through-out the process and before any files are delivered. Save 5% on all full upfront payment.
Payments are made via Paypal (you do not need a Paypal account to do this). A retainer fee (amount depending on package) is taken to secure your booking with the remaining payments to be paid before completion of the project. Please be aware that your booking fee is non-refundable. I often have to turn away potential clients or add people to waiting lists due to being fully booked which means if you opt out of our agreement, your spot could have been filled by another project.
To ensure that my clients receive 100% customer service satisfaction, I only take on a few projects at one time. If there is available space in the project calendar, we can start as soon as you’re ready but sometimes there may be a waitlist. The best thing to do is CONTACT me first. If you are required to join my waiting list, a non-refundable retainer fee must be paid to secure your slot.
My office hours are 10:00am – 5:oopm Mon – Fri (Excluding holidays). I accept emails 24/7 and I do my best to reply promptly, it may take up to 1 working day for a response.
If you need further design work for something not listed in my services, please get in touch with more details. I’d be happy to quote you on further work such as product packaging, printing etc.