FAQ

WHAT ARE YOUR BUSINESS HOURS?

Hours of Operation
Monday – Friday: 10AM to 5PM ESST

Sat-Sun: CLOSED

Also closed on all major holidays

WHAT IS YOUR COMMUNICATION POLICY?

I communicate via email and text message, for paper trail purposes. I do not accept phone consultations. Please allow 48-72 business hours for a reply to your inquiry. Inquiries sent on weekends will be responded to on the next business day.

WHAT IS YOUR PAYMENT POLICY?

I require a NON-REFUNDABLE deposit payment for projects over $500. Projects under $500 require payment upfront in FULL.

I accept payments via debit card, credit card via Stripe, Invoicing via Stripe, as well as Paypal.

CAN I CHANGE MY MIND AFTER I PLACE AN ORDER?

Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your place. This includes adding something as well. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.

HOW LONG WITH MY PROJECT TAKE?

Each and every design is unique. There is a turnaround time given for each service. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be other clients’ work that I am revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted.

WHAT IF I DON'T LIKE THE DESIGN YOU PRESENT TO ME?

I aim to bring the best work to my clients. There will be times when our minds don’t meet and you will want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit a fee may incur. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.

DO I OWN MY LOGO AND DESIGNS?

Yes! You have full ownership of your logo, or any other design service provided. Logo files are provided in png, jpg, pdf formats. My Branding Strategist retains the layered .psd Photoshop file, or .ai Illustratored. If needed, the source files to your project can be purchased – inquire via email.

WHAT DO YOU NEED TO BEGIN MY PROJECT?

Once your payment is received, you are officially marked down as a client, and we can proceed – yay! For branding and design projects, please fill out the Design Form. Please be sure to upload the following to the form, or email it here.
Logo – Please provide your logo in HIGH QUALITY .png (transparent background) format.
High Quality Photos – I DO NOT work with cell phone, or low quality images. Professional photos only. If needed, I can implement one, or several of my purchased stock photos, in your design.
Verbiage – Please have the design verbiage clear and concise, for your design.

UP TO 40% OFF BRANDING PACKAGES FOR THE MONTH OF JANUARY ONLY!

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